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Terms and Condition
  • By using this website & Services, AIVA Trendz (the “Site”), you agree to the terms of use and privacy policy contained herein.
  • Accessing the Site will constitute your acceptance of these terms of use. Please do not enter the Site if you do not agree to abide by these terms.
  • We reserve the right to change the nature of this relationship at any time and to revise these Terms of Use from time to time as we see fit. As such, you should check these Terms of Use periodically.
  • Estimated cost may vary, amount mentioned on the invoice will be considered the final payable amount.
  • Minimum order amount of 300 is required for free pickup and delivery, If the minimum order is not met then a convenience charge of minimum 100 INR is levied depending on area.
  • 25% advance would be required at the time of appointment
  • Government Taxes: GST as applicable - varies from 5 to 12% depending on product type.
  • We do not undertake free of cost cancellation after order is placed or consultant has visited.
  • AIVA Trendz reserves the right to refuse service to anyone at any time.
  • AIVA Trendz reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.
  • If a consultant/designer/master visits you for an appointment and you decide not to place any order with us, then a visiting charge of Rs100 plus government taxes applicable would be payable by you.
  • Customers are requested to check and sign the order form with design and preferences mentioned on it as agreed design and preference.
  • Any order cancelled after appointment or fabric being picked up from you will be attract 50% of invoice cost.
  • Customers are required to provide their best fit garment similar to the garment to be made to ascertain the fit required by you.
  • In case you are placing the order of fabric then slight differences in shading of a product of the same fabric (due to variations in the dying process) are possible.
  • Off cuts will be thrown away or recycled unless the client requests to return them.
  • AIVA Trendz does not keep customer garments for more than 15 days due to non-payment/partial payment. Any garment pending for more than 15 days for non-payment/partial payment will be donated. AIVA Trendz will not be liable for any garment donated and the advance if given will be forfeited.
  • No cash refunds – Refunds are made in form of Credit Notes/Voucher/Or in form of AIVA money; which is only redeemable with AIVA Trendz.
  • Cancellation or refunds are processed within 21 Days from the date of cancellation acceptance.
  • All orders placed with AIVA Trendz is subject to terms of conditions of the organisations.
  • Standard delivery time is 10-12 working days. it may vary depending on various circumstances.
  • Delivery Date of an order is calculated from the date customer makes advance payment and not necessarily the date order was picked on.
  • Free delivery is applicable only on first attempt at delivery. Please have someone available to receive the delivery in your absence. If you want to reschedule the delivery, please call us 2days in advance to change the delivery date.
  • Garments not collected within 15days of delivery date will be donated unless it is an informed delay in acceptance of the delivery.
  • You should report your fitting issues within 3days from the date of delivering your order by sending a mail to support@aivatrendz.com or contacting us at 9193200200
  • We only cater to 1 free alteration in a garment stitched by us. If any changes are required by the customer after 1st alteration will be chargeable.
  • We offer no refunds in any case, as we sell custom-made products, as we cannot reuse or resell the product (the item having been especially made for the individual according to their custom design), there is no resale value.
  • Prices for our service/product are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products or the Service.
  • Any changes after material/garment gone under production or fully or partially developed will be at the sole discretion of Aiva Trendz, and holds rights to accept or decline changes, causing no financial stress on the organisation.
  • All Orders placed with AIVA Trendz are subject to above mentioned Terms & Conditions or any term accepted at the time of placing orders.